You can return any unsuitable items to Green Hill within 14 days from the date you received your order. Please complete the returns form included in your parcel and post your item(s) to the address below. If you have misplaced your returns form, please contact us via e-mail and we will forward a copy to you. Please ensure that all returned items are unworn and in their original condition
Green Hill GmBH Friedrich-Vorwerk-Straße 4, 21255 Tostedt, Germany
The parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. International parcels must be clearly marked as 'returned goods' in order to avoid customs charges. Please allow 5 working days for your return / exchange to be processed, in busy periods this may take longer - up to a maximum of 14 working days.
Please note that returning unsuitable goods is at your own expense. If you are returning a product due to an error on our part, please contact us before making your return to arrange your return shipping.
Products can be exchanged for an alternate size or color of a similar item, provided that your desired size is available in stock, you can request an exchange within 14 days from the date you received your order.
Product(s) should be unopened and should be returned with all the original packaging pouches, tags and other such attachments should not be used or damaged; we reserve the right to reject the returned product if it has been returned not in accordance with the above mentioned conditions.
The following are must require for a proper return claim. • The product/gear must be in its original box. • The original tags on the package should not be tampered with. • The goods ordered have all components of the original packaging. • The product is not damaged or used and packaged in its original. • Return of hygiene kit will be accepted unless faulty.
GENERAL DETAILS ABOUT RETURN & EXCHANGES
We refund you in the same way that you originally purchased the product.
For exchanges, it is the customer’s responsibility to pay all the cost associated with delivery. Returns and exchanges will only be processed with a valid order number of www.greenhillsports.com. Parcels received from customers without an order number for returns or exchanges will not be sent back to the customer.
Only products purchased via www.greenhillsports.com can be returned, if the product is purchased from any other platform or merchant, customers should contact those other sources directly.
RETURN & HOLIDAY EXTENSIONS
Green Hill wants to make the holiday purchase of goods to be more efficient to its customers. Therefore, it has elongated its returning window period. The orders that are placed on www.greenhillsports.com between Nov 1 to Dec 24th, can be returned into our shops in their original packaging, unused condition with as late as Jan 31st. However, the orders that will be placed after 24th, December will have to go through the usual return timeframe of 30 days.
PRODUCTS NOT RECEIVED
If you have ordered a product but it is not received in the specified time period, you should submit your claim within 30 days to our customer care team. After the 30 days claims are not accepted.